THREAT
You who work in the hospitality industry often run a great risk of being exposed to aggressive and threatening people. Your way of reacting in such a situation affects how the threatening person continues to act.
If you are calm and secure, the whole situation often becomes calmer. If, on the other hand, you feel scared and act aggressively, there is a great risk that everything will get worse.
There are techniques that you can use to calm an angry person. You will have the opportunity to learn more about this in this section.
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You and your co-workers should always feel that you are in a safe and secure workplace. You should always be able to get help if something happens.
Do you know how to act in the event of a robbery, ie if someone threatens you to gain access to money or goods?
In this section on THREAT you will learn:
- How to assess the risk of injury in the event of a threat.
- How to act in different types of threats.
- How your body language can affect how the event develops.
- How to talk to a threatening person in the best way.
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